Frequently Asked Questions

No. PKR11 permits strictly one account per person, household, IP address and device. Opening duplicate accounts — whether under your own name or a different identity — is a breach of our Terms and Conditions. Duplicate accounts may be closed without notice and any balances on those accounts forfeited.

PKR11 uses a standard Know Your Customer (KYC) process. You will typically need a valid government-issued photo ID — in Pakistan this is most commonly your Computerised National Identity Card (CNIC) or a valid passport — plus proof of your current address such as a recent utility bill or bank statement. A liveness selfie may also be required. All documents must be submitted via the Platform's secure HTTPS verification portal only.

On the login page, click the Forgot Password link. Enter the email address registered to your PKR11 account and we will send you a password reset link. Follow that link, create a new strong password, and log in normally. If you do not receive the reset email within a few minutes, check your spam folder or contact our 24/7 live chat support.

PKR11 is an English-language platform designed with Pakistani users in mind. However, gambling is subject to legal restrictions in Pakistan under the Prevention of Gambling Act 1977 and related provincial legislation. PKR11 does not hold a licence issued by any Pakistani government authority. Users are solely responsible for determining whether accessing the Platform is lawful in their own jurisdiction before registering.

Log in to your PKR11 account and navigate to the Cashier or Deposit section. Select your preferred payment method from the options available in your region, enter the amount in PKR or your chosen currency, and follow the on-screen instructions to complete the transaction. Deposits are typically credited instantly or within a few minutes depending on the payment method used.

The payment methods displayed in the PKR11 cashier vary by region and may include options familiar to Pakistani users such as local bank transfers and digital wallet services. Payment method references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah appear as familiar local references only. Their mention does not imply that these institutions endorse or support gambling activity on PKR11.

Minimum deposit amounts vary by payment method and are displayed clearly in the cashier section when you select a payment option. As a general reference point, many payment methods carry a minimum deposit in the range of PKR 500 to PKR 1,000, though the exact figure for your selected method will always be shown before you confirm any transaction.

Go to the Cashier section, select Withdrawal, choose your payment method and enter the amount you wish to withdraw. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Your account must have passed KYC verification and any active bonus wagering requirements must be completed before a withdrawal is processed.

A withdrawal may be held if your account KYC verification is incomplete, if there is an active bonus wagering requirement attached to your balance, if the withdrawal amount triggers a routine AML review, or if there is a mismatch between your registered details and your payment method. Contact PKR11 live chat support with your account username and the relevant transaction ID for a specific explanation.

PKR11 covers a broad range of sports markets. For Pakistani users, cricket is naturally a highlight — including Pakistan domestic cricket, PSL fixtures, T20 internationals, ICC tournaments such as the World Cup and Champions Trophy, and bilateral series. Other available sports typically include football, tennis, basketball and UFC/MMA. The sportsbook is updated regularly to reflect live and upcoming fixtures.

Live betting — also called in-play betting — lets you place wagers on a cricket match while it is in progress. Odds update in real time based on the match situation. For example, during a PSL or T20I match you can bet on the next wicket, the runs in a specific over, or which team will win from the current match state. Live markets can be suspended at any time and are subject to data feed availability.

PKR11 offers a wide selection of casino products including online slots from leading game studios, classic table games such as roulette, blackjack and baccarat, video poker variants, and a dedicated live casino section. The live casino features real dealers operating from professional studio environments, with games streamed in real time. Game availability may vary by user region.

Yes. The PKR11 platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the full range of sports betting markets, casino games and account management features through your mobile browser without needing to download a separate application. The mobile experience is designed to work smoothly even on standard mobile internet connections common across Pakistan.

PKR11 is designed to be accessible for players at all experience levels. New players can start by reviewing the game rules available within each game before wagering real money. We recommend setting conservative deposit and loss limits when you are getting started, and familiarising yourself with how each game type works. Our support team is available 24/7 if you have questions about any specific game or feature.

PKR11 runs a range of promotional offers that may include a welcome bonus for new registrations, reload bonuses for existing players, free bets on selected sports markets, free spins on featured slots, and cashback promotions. Specific promotions are published on the Platform's promotions page. Each offer carries its own terms including wagering requirements, expiry dates and game contribution rates.

A wagering requirement — sometimes called a playthrough requirement — specifies the total value of qualifying bets you must place before bonus funds or bonus winnings can be withdrawn as real cash. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place PKR 100,000 in qualifying bets before those funds become withdrawable. Each promotion's specific wagering requirement is listed in its individual terms.

No. Different game types contribute different percentages towards clearing a wagering requirement. Slot games typically contribute 100%, meaning every rupee wagered on slots counts in full. Table games such as roulette and blackjack often contribute a lower percentage — sometimes 10% or even 0% — because their house edge is lower. Exact contribution rates are published in each promotion's terms and should be reviewed before you start playing with bonus funds.

Generally, PKR11 allows only one active bonus at a time. If you have an existing bonus with an uncompleted wagering requirement, you will typically need to either complete or forfeit that bonus before activating a new one. The specific rules around bonus stacking are detailed in each individual promotion's terms and conditions. If you are unsure, contact our support team before claiming a new offer.

Processing times vary by payment method. Most withdrawals are reviewed within 24 hours by PKR11's payments team. Once approved, the time for funds to reach your account depends on your chosen payment method — digital wallet withdrawals are often faster than bank transfers. Delays can occur if additional verification documents are requested. Our support team can provide updates on any pending withdrawal.

PKR11 uses TLS encryption for all data transmitted between your device and our servers, stores passwords in hashed form, and enforces strict role-based access controls on internal systems. We conduct regular security assessments and vulnerability testing. We strongly recommend that you use a strong, unique password for your PKR11 account and enable two-factor authentication where it is available. Never share your login credentials with anyone.

If you notice any transactions, bets or login activity on your PKR11 account that you do not recognise, contact our 24/7 live chat support or email [email protected] immediately. Change your password as soon as possible. PKR11 staff will never ask for your password under any circumstances — if someone does, treat it as a phishing attempt and report it to us.

Log in to your PKR11 account, go to Account Settings and find the Responsible Gambling or Player Safety section. From there you can set daily, weekly or monthly deposit limits and net loss limits. Reductions to existing limits take effect immediately. Increases require a mandatory cooling-off period before they apply, which is designed to protect you from impulsive decisions during a play session.

You can request self-exclusion at any time through the Responsible Gambling section of your account settings, or by contacting our 24/7 live chat support or emailing [email protected] directly. Once activated, your account will be blocked for the chosen exclusion period — a minimum of six months — and cannot be reopened until that period has fully elapsed and you submit a formal reinstatement request. PKR11 will stop all marketing communications immediately upon exclusion.

PKR11 offers 24/7 customer support via live chat, accessible directly from the Platform at pkr11.cam. You can also reach the support team by email at [email protected] — please note this is displayed as plain text only and is not a clickable link. For faster resolution, include your registered username or email address and a clear description of your query or issue when contacting us.